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Help with your account, your plan and the app. TraceSweep is sold by King Management Associates Inc., the company behind TRUVO360, so support runs through the same inbox.
Tell us which device you use (iPhone or Android), the email on your account, and what happened. Please don’t send photos or video of a room.
Monthly and yearly plans renew until you cancel. A Trip Pass is a single payment and never renews. Cancelling keeps your access to the end of the period you’ve paid for.
Restore purchases: if you bought a plan and the app doesn’t show it, open the app’s paywall and tap Restore Purchases, signed in to the same Apple ID or Google account you paid with.
Payments are non-refundable. If you cancel, you keep access until the end of the period you've paid for. This applies to payments made on the web.
For purchases made in the iPhone or Android app, refund requests go through Apple (reportaproblem.apple.com) or Google Play, who handle those payments.
Sign in and use Delete Account in your account settings. Any TraceSweep plan you pay for on the web is cancelled first, so you aren’t billed again. If you bought in an app store, also cancel there (see above). Can’t sign in? Email [email protected] from the address on your account.
Nothing from your sweep is saved, shared or sold. No photos, video or results leave your device to be stored — results are shown to you and then discarded. We keep your account and billing record, not your sweeps. More in the privacy summary.
This sweep checked for known signs of hidden cameras and listening devices using your device's sensors. It reports only what it found during this sweep, against known device signatures. It is not a certification, inspection or guarantee about the space.
Recessed or offline cameras that record to an SD card may not be detectable by any app — check the list below by hand.
Hotels, rentals, restaurants and venues: see TraceSweep for business or contact sales for a quote.